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Look fantastic.com review

So I’m looking into online purchases and trying out sites..will do a review of those but lets start with lookfantastic
I’m not one to whine but this is from an experience this month.
They charged my card twice and not for the amount of goods I wanted to buy.
Subsequently my order didn’t go through.
They were quick to send an email that they had problems with my card.
After contacting my bank I realised they had taken money twice.
I sent emails to them three times and to date,four days later, there is no reply.
This goes without saying that you should take online reviews a bit seriously.I don’t know if people lie for no just cause

Before I tried my purchase I found several sites filled with complaints about look fantastic.
I don’t know why they haven’t upgraded or sorted out the problems they are having with customers.

1 week later – Update….
This is the reply to why my card was charged unduly

One of our customer services advisors has reviewed your query and we are able to confirm the following:

Hello Osamagbe,

Thank you for getting in touch regarding the payment problem on your order.

You can resolve this problem by logging into your account and following the prompts within your order details.

If you are still experiencing problems please do call us on 0844 249 5022 and we’ll be happy to resolve the problem for you.

Once payment has been taken your order will be despatched for you.

I hope this helps, but if there’s anything else we can do please don’t hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

C F

lookfantastic Customer Service Team

Suffice it to say I have cancelled the order and I’m waiting for a refund as her reply didn’t address the issues I raised which were undue card charges.

Update
The money has been refunded.I had to contact my bank and have a confirmation of their debit sent to look fantastic. Took three weeks.
All in all, I’m wondering if I’ll ever attempt a purchase there again.
Fingers crossed.
Xxxx

5 Months later, I placed an order which got to me in two weeks.
No hassle, no stress, no funny debits.
It was for a dermatologica bath soap dish.
Small,inexpensive and I wouldn’t have hurt so much if it’d gone missing.
Will try again, lets see if we can build this confidence.

Fast forward to 2014
Despite my previous reservations,I decided to try another order.

I’ve gotten orders from lookfantatic in days to nigeria.
They also have elle uk magazine and I’ve just preordered my second copy which has shipped.
I think their service has improved a great deal and i particularly like the free shipping policy.
I’ve only done small orders just In case something goes wrong.

A lot of people use look fantastic particularly because they ship to a lot of countries worldwide and they have a great selection of products.
Sincerely I hope the story and reports continue to be good all the way through from here on.
They do have a good number of products that every beauty junkie would be excited to have.

I have kept updating this post because I wanted a true ongoing reflection of what kind of service was being offered on the site.
When shopping online the customer is initially the loser until the goods are received.
Anything can go wrong and it’s usually heartbreaking when you don’t receive the assistance you require.
So long as 2014 is concerned I had one elle magazine episode which I blogged about.
My only conclusion is that sometimes it is difficult for the customer reps to decipher what exactly a customer wants.
Example- I had to post pictures of my elle to them before they understood all I had been saying.
The Elle magazine was replaced but unfortunately came in the same state as the previous one.
I have just pre-ordered elle for september after giving up for two months and I’m waiting to see what it looks like this time.

Despite all this,it’s a wonderful site with a lot of discount codes, sales,offers and freebies.
You hardly get to make a purchase without feeling like a winner.
I recently got a free macadamia oil kit for spending £40.
Subscribe to their newsletter for freebies and all what not.
Choose carefully.
I noticed they have stopped card preauthorisation which was the intial problem I had with them.
They offer shipping to a lot of countries.

That’s the journey so far.

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6 thoughts on “Look fantastic.com review”

  1. Worst online shopping experience ever!!
    There have been not 1, but everything wrong with ordering from this website. Ordered 4 items from this rubbish website, which clearly stated that delivery will be within 2 weeks. Once my order was complete and payment was taken, I get an order dispatch email stating that I have to wait at least about a month for the order to be delivered. A bit puzzled initially, but I patiently wait, about 3, 4 days from the month target date coming up, I get a little impatient and contact them to check whether my order can be tracked and when I can expect the delivery by? I then get a response saying that there is no way they can track it, and it can take anywhere between now and up to ANOTHER month to be delivered. Obviously, I was baffled, but thought, whatever, it will come when it is supposed to come!
    Anyway, so after waiting for another week or so. My order finally arrives. Guess what? 3 out of the 4 items ordered are missing and the 1 sad little item that did make it through my front door, is damaged. Furious, I contact their very inadequate customer service team again, clearly stating in ALL my emails that I would like a full refund as I refuse to wait another month and a half for my order to arrive. What do I need to do in order to have this request processed?
    I get a response saying ‘fill out this form and email it back to us’. I do that, send back the form. No where on the emails or the form was I informed that I need to physically write on the form that I want a refund otherwise it is considered as a ‘replacement of the order’ form.
    I fill out my item details, put a comment about the items missing and arriving damaged in the small box they provide to write any comments. I scan it and send an email with the form, AGAIN, mentioning that I would like a full refund. 2 days later, I receive another email saying “your order has been dispatched”. Confused, and furious yet again, because at this point, I just want my money back and want to forget about this store forever. I call them, informing them about my entire experience and query from day one, for them to only tell me “sorry, you did not write on the form that you wanted a refund, therefore we automatically replace your goods and expect you to wait another month for another delivery”.
    Clearly my emails were of zero value to them, it did not matter what my emails stated time and again requesting for a refund over and over again. Just because on this stupid form that I received upon ASKING for a refund, I did not physically write the 4 words “I WANT A REFUND”, except wrote that in the email I attached the form to, they have assumed that they can just dispatch the products to me again, without even providing a courtesy express delivery. Here I am, expected to wait another month, because ‘sorry maám, we cannot do anything once the product has been dispatched’.
    Worst experience of online shopping of all time. How much would you bet that when these products DO finally arrive in a month, they will probably be missing and/or damaged again? Look out for review part II on this one, guys!
    And save yourself the trouble, do not order from this terrible website again. They will send you faulty or no goods, and then refuse to return you your money.
    Also realised, another website that I was on reading their reviews, any review that gave them a bad rating “had been reported to compliance to be removed” – nicely done LookFantastic! Dont order from them… Ta !

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    1. I have long since abandoned them. Their only ethical practice applies for shipping within the uk only. Bad customer care, they remove the free items I magazines and saved them for their beauty box which they released last year. I just don’t have anything more to say about them. Long abandoned.

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  2. Recently I purchased Wella SP Lotion for Dandruff and Maxfactor Foundation. Even though they advertise on their Web-Site that “Delivery is Free”, it is WRONG. Only if you purchase a Total Sum of Dollars, then only Delivery is given as Free.

    It has been one month now, since I placed the order with http://www.lookfantastic.com, but I still have not received Delivery of the Products, EVEN THOUGH I PAID RS. 1000/- for Delivery Charges.

    LookFantastic sent my courier through Jersey Post.

    Then my Courier was held up at Mumbai Customs office,since they have rules that if Value of Product is greater than Rs.2000/-, they inspect the item.

    Firstly Look Fantastic does not provide us Email Addresses or Contact Numbers. So if we have to Follow-Up with them, we have to send Online Messages from their Website.

    Their Customer Help Desk staff are totally UNCONCERNED AND NOT WILLING TO HELP. I wrote nearly 20 messages to them asking about my Product.

    Then finally, they told me to contact Jersey Post.

    Jersey Post simply told me to Contact Mumbai Customs and Retrieve my courier.

    Till today, I am struggling with the Customs Staff here to get my Product.

    If Look Fantastic CANNOT HANDLE RESPONSIBILITY of ASSURED DELIVERY OF PRODUCT in India, then they should not send us Indians Emails to Buy Products from them.

    After the Sale is done, LOOK FANTASTIC CARES A DAMN WHETHER YOU RECEIVE YOUR PRODUCT OR NOT.

    I Strongly Recommend LOOK FANTASTIC.COM Not to Advertise their Product in India. Since they do not Take Responsibility of delivering Costly Products to their Customers but charge HIGH DELIVERY CHARGES.

    KAREENA REBELLO
    +91 9920718267

    Like

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