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Shoptomydoor review

This has been a long time coming.i get a lot of stuff from outside the country.
Both foodstuff I would like to try and other items that are relatively cheaper to buy on my own from outside .

Shoptomydoor is a cargo consolidation service that operates primarily from the us but have warehouses in china and in the uk.
Getting an account is easy and free.
Once you register you get an address and a unit number to which all your parcels are forwarded.
Combined with a paypal account, the world is practically your oyster.
They ship by air and by sea and shipments take approximately two weeks to get to Nigeria.
You have free space for 3weeks after the first parcel arrives.
After 3weeks you pay .1$ per item in the warehouse.

Shipping is quoted immediately your parcel is updated in the warehouse and you pay with a Mastercard; visa, paypal.
Parcels are delivered to your door address or pickup locations around the country.

I have used them several times and this is my 2kobos

1. Customer service difficulties. .a lot of the staff there do not even understand how their business runs so they cannot solve customer problems.

You need to be resilient and very internet savvy to use shoptomydoor
You have to upload invoices, track and ensure that your shipments are consolidated when they ought to be as I have had to repeatedly email them sometimes 2x daily to correct issues.
One of such consolidation issues is still pending as at now.

It can be difficult at first to understand their billing system but eventually you get the hang of it
Sometimes you get replies and I’m sorry to say but you wonder if the person on the other end even thinks.

2. They use dimensional weight which means your parcel may weigh 1kg but you can pay for the weight of 5kg if the dimensions are as so.
Myus.com ships based on weight alone but because they use fedex and ups, it is still the same thing as using shoptomydoor.
All your items are consolidated in one box despite the different dimensions that are measured so you pay per individual dimensions of the box the parcel comes in and then they send everything in a single box. Not fair in my opinion.

3. You need to have Skype installed because you will need to call them at some point if you get frustrated with customer service replying emails but not solving the issue at hand.
I personally feel that they need better cs personnel.
You can also call their cs in nigeria who it appears are better behaved than the ones in the usa.
But the ones in the usa are more knowledgeable about what to do and are able to track orders. The ones in nigeria have a variety of answers and it always goes like this –

A.If you choose inventory (when I didnt)
B. Madam items are uploaded are the end of the next working day (this is 5days later )

4. In the aspect of providing you a forwarding address and giving you freedom to shop from any store that can accept your card, shoptomydoor Is innovative and has managed albeit while struggling and leaving people like me angry half the time to keep afloat in a market where many have failed.

For someone who loves deals and freebies, those pains dont compare to the ability to buy a brush for $1 and have somehwere to ship it to asap.
I have had birchbox for $5, JULEP MAVEN $2.99  and countless other offers which I shipped to shoptomydoor.
I will be posting some of those offers when they come up for whoever may need to use them.

In essence, I think shoptomydoor has a lot of relevance in the marketplace today and I hope they work on being the best by ensuring their customer service is upgraded to at least a 3star experience in terms of the staff understanding how their process works and solving problems adequately.
This month alone-september, I have spent 10skype minutes and 600naira calling shoptomydoor. I emailed them just before posting this about reward points I cashed out when it wasnt up to the minimum to cash out.
There was no notice on the site and I didnt have that knowledge.
Someone replies me that the minimum cash out is 2500 points and then i should wait for a code to be generated.
That was all he had to say. I cashed out three weeks ago and yet no code but that wasnt addressed. You need to send a minimum of two emails to get a straight forward reply from them.
It is a frustrating experience.

I have sent customer care a minimum of 10 emails for september.
Update – if September was bad. October almost gave me hypertension.
I have never been this worried over a shipment before.
I had the store sending replacements of items that have been delivered but not uploaded. I feel so embarrassed.

If you feel the benefits overweigh the cons which I think too because I have no choice, sign up here.
If you are looking for a means of shipping to nigeria that you can manage by yourself as well and you can cope with their 2star customer service, enjoy

Now I must update this saying -I have listed out the good and the bad.
In the village of blind men, the one eyed man is always a king.
If you are unable to understand that
A. the internet is a free place and I have my way with words. I have both applauded this company and pointed out their flaws.
If you feel this well balanced review is not forthcoming of shoptomydoor be free to drop constructive criticism in the comments.

Try them here

Happy birthday Nigeria.
One day we wont need to import anything.

Update – I am trying out a new shipper now called
County cargo – they answer emails promptly and are very polite.
They kbow exactly what their business is about and best of all, they send your cargo to nigeria immediately it arrives.

I am also registered with hont global they are a bit slow at correspondence and registration is very thorough.
I haven’t shipped with them yet but my personal shopper uses them with only a few problems at the lagos end I have had.

Impex worldwide ships from new jersey. They are prompt and offer good service. They are the oldest usa shippers I know.

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6 thoughts on “Shoptomydoor review”

  1. This is all false. I use shoptomydoor and they have been fantastic, started with them since 2010 and being the only shipper that addresses all my worries, regular update, cheaper rates compared to others i was using in 2007-9, friendly customer service that are always keen on resolving my issues no matter how little, which i must say are sometimes my own fault and initially because i could not really understand how they work. Really, you should take out time to understand how they work or try other shippers and i bet you will not write such blog on shoptomydoor again, those people are hardworking and customer focused not many companies care about you or your money after you have patronised but they do.
    Shoptomydoor is just the solution to online shopping and shipping stress free.

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    1. In addition I bet I could teach you a thing or two about how the company works the same way I have been teaching their staff whenever I call. If I have gone to the extent of calling their usa office because it eventually appeared that those where the ones who dont speak like automated robots, I purchased a skype subscription because of them to keep calling and asking lawal and co to upload my deliveries. Do you need to know that I know them all by name now ? No you dont. You are referring to 2007. This is 2015 sweetie. People demand far more service than you are probably used to.i have agents and shippers. A good number so do understand if you havent used any company besides shoptomydoor perhaps you need to experience what top notch shipping service feels like.

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    2. I replied you but apparently my email replies never get here these days. This is my opinion. Proven time and again. Tested numerous times after this post. I will add that there is now one sensible support staff called sheriff who appears to be worth more than whatever he is being paid and he has helped to reduce the incidence of these events. Most nigerians expect a very low standard of service. I do not. I complain when things are wrong, it may not be pleasant to all but trust me thst if stmd door improves tomorrow i will be proud i sat on them endlessly

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  2. Hi! Your blog seems to have a lot of answers to questions I’ve typed into google regarding certain beauty products in Nigerian…I’m so happy I stumbled across it. Please keep up the good work!

    Your review of shoptomydoor seems to have a lot of negatives which makes me wary to try them. However, I’m like you in the sense that I love a good bargain online and moving to Nigeria has somewhat deprived me of that …. do you think it’s worth a try? Has their service improved since you last posted this review? Also, you mentioned county cargo…are their rates comparable to shoptomydoor? Why do you keep using shoptomydoor if county cargo is more reliable?

    I hope my questions don’t seem too intrusive! Thanks!

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